Customer Success Manager

London, UKFull-time2026-10-02 → 2026-11-10

Hybrid

Core

Drive revenue, product adoption, and retention for strategic enterprise treasury accounts in EMEA by acting as a trusted advisor to C-level finance leaders.

Role type

Senior Customer Success Manager (Strategic Accounts)

Builds

Ripple Treasury platform capabilities (cash, liquidity, forecasting, payments, netting, reconciliation)

Domain

FinTech / Corporate Treasury

Required skills

Strategic account management, corporate treasury domain expertise, QBR execution, churn risk management, cross-functional collaboration, value analysis

Preferred skills

German/French fluency, Treasury Management Systems experience (Kyriba, IT2, Quantum), Customer Success tooling (Salesforce, Gainsight), mentoring

Technologies

Ripple Treasury, Salesforce, Gong, Gainsight, Pendo, Qlik Sense

Responsibilities

Own portfolio of strategic enterprise accounts; build trusted relationships with CFOs and Heads of Treasury; run executive business reviews and value analysis; manage commercial health and renewal/upsell opportunities; drive customer advocacy and references; resolve complex product issues; represent customer voice to product teams; mentor team members.

Seniority

Senior, hands-on IC

About Ripple

Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.