Customer Success Manager
Core
Support a portfolio of customers to ensure successful onboarding, effective adoption of the Trustpilot platform, and measurable business value.
Role type
Customer Success Manager
Builds
Customer adoption and retention for a SaaS review platform
Domain
SaaS / Digital Trust / Customer Reviews
Deliverable
product features
Required skills
Onboarding and activation, adoption and value realization, retention and churn reduction, customer experience management, issue resolution, customer advocacy, voice of the customer, CRM management
Preferred skills
Experience in SaaS or technology environment, understanding of digital advertising/search marketing industry
Technologies
CRM
Responsibilities
Lead post-sale onboarding and setup, drive measurable business adoption across the customer portfolio, maintain customer health and address risks proactively to achieve high Gross Renewal Rate, drive customer satisfaction and advocacy, act as the first line for customer issues, partner with Marketing for case studies and testimonials, collaborate with Product to share customer feedback, maintain accurate health metrics and success plans in CRM
Seniority
Individual Contributor
