Technical Support Engineer
Core
Primary technical force for customer success, managing incoming requests and providing expert assistance to developers and marketers using Branch's SDK, analytics, and attribution solutions.
Role type
Technical Support Engineer
Builds
Customer resolutions and knowledge base documentation for a mobile SaaS platform
Domain
Mobile SaaS, Attribution, Analytics
Deliverable
client delivery
Required skills
SQL, APIs, Chrome Developer Tools, ticketing platform management, log analysis, cross-functional collaboration
Preferred skills
Mobile SDK troubleshooting, JavaScript, HTML, CSS, Mar-tech industry background
Responsibilities
Manage and resolve technical requests on the ticketing platform, investigate and troubleshoot complex issues by replicating bugs and analyzing logs, collaborate with Account Management and Engineering teams, maintain service excellence and SLAs, document solutions and improve internal knowledge base
Seniority
Mid-level, hands-on IC