Senior IT Support Specialist (B2B)
Core
Provide technical assistance to end-users, maintain IT infrastructure, and manage conference room technology and AV systems.
Role type
Senior IT Support Specialist (B2B)
Builds
Internal IT services, user support, and conference room AV systems
Domain
Technology / IT Operations
Deliverable
client delivery
Required skills
Technical support for Apple and Windows computers, IT inventory management, MDM solutions (JAMF, InTune), conference room technology troubleshooting (Zoom Rooms), Zoom administration, Jira administration, IT onboarding and offboarding
Preferred skills
Generative AI and Large Language Models knowledge, advanced conference room technology expertise
Technologies
JAMF, InTune, Zoom Rooms, Zoom, Jira
Responsibilities
Provide technical assistance to end-users, maintain IT tooling and systems, manage IT inventory, troubleshoot conference room technology, administer Jira, handle IT onboarding and offboarding
Seniority
Senior, hands-on IC
