Customer Experience Specialist - English & Mandarin (Foshan, China)
Core
Deliver excellent customer service and manage guest and partner needs via phone, email, and messaging across Agoda's hotel, flight, and activity products.
Role type
Senior IC customer experience specialist (bilingual)
Builds
Customer support operations and self-service initiatives
Domain
Travel / Hospitality
Deliverable
client delivery
Required skills
Spoken and written English, Spoken and written Mandarin, Empathy, Patience, Critical thinking, Attention to detail, Telephone etiquette, Independent work, Team collaboration
Preferred skills
Cantonese proficiency, Prior customer-facing experience (1+ year)
Responsibilities
Handle high volume of customer inquiries, Contribute to business strategies via product feedback and experiments, Identify work process improvements, Manage operational issues and pricing queries, Perform administrative duties