Product Support Technician - Contractor
Core
Provide time-sensitive front-line technical support for Catapult's Advanced LPS Tracking platform to onsite technicians during NCAA football games.
Role type
Product Support Technician (Contractor)
Builds
Live game data and video solutions for Division 1 NCAA football teams
Domain
Sports technology / Live event support
Deliverable
client delivery
Required skills
Technical support experience, PC/Mac troubleshooting, support ticketing platforms, remote software access, prioritization, post-game reporting
Preferred skills
Zendesk experience, Associate degree in CS/IT/Sports Science, 1-2 years experience, knowledge of sports dynamics
Technologies
LPS Tracking platform, Remote Software, Zendesk, PC/Mac systems
Responsibilities
Provide technical support via phone/email/chat to onsite technicians, ensure pre-game checks are completed, retain ownership of problems until resolution, escalate time-sensitive issues, record support request details, validate new software features in the field, prioritize incoming support queue, submit post-game summary reports
Seniority
Junior, hands-on IC