Field Learning Operations Manager
Core
Manage learning needs and training delivery for all employees in a fulfillment center to improve onboarding and on-the-job experience.
Role type
Field Learning Operations Manager (Leadership Team Member)
Builds
Internal and external relationships between operations and Field Learning; scalable training products.
Domain
Food delivery / Warehousing / Fulfillment Operations
Deliverable
product features
Required skills
Training program design and delivery, Data analysis and metrics tracking, Stakeholder management and cross-functional liaison, Project management, Team development and coaching, Operational problem solving, Physical stamina for warehouse environment, Technical training knowledge (forklift, powered equipment, kitchen hardware), Google Suites proficiency
Preferred skills
Change management, Customer experience focus, Adaptability to fast-paced environments, Influence and creativity in training design
Technologies
Google Suites, Microsoft Suites
Responsibilities
Promote food safety and safety-first culture; Identify and remove operational and training barriers; Build and manage data analysis methods to track key performance metrics; Liaise between hourly groups, salaried groups, and technical stakeholders; Develop and track team development plans; Work with ancillary departments to deliver technical and soft skills training; Review certified job training records for compliance; Oversee training initiatives impacting local and network business; Project manage deliverables with real-time updates to senior leadership.
Seniority
Mid-Senior, hands-on IC with leadership responsibilities
