Regional Learning & Quality Manager
Core
Owns the development, standardization, and ongoing performance of Learning & Development and Quality Assurance programs across a network of fulfillment centers.
Role type
Senior regional manager for Learning & Quality in e-commerce fulfillment
Builds
Learning strategies, Quality Management Systems (QMS), and operational standards for a distributed network
Domain
E-commerce fulfillment, logistics, and operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Leadership of multi-site teams, Quality Management Systems (QMS) expertise, curriculum design, operational auditing, data analysis, strategic planning, cross-functional partnership, process improvement, compliance management, talent development
Preferred skills
Six Sigma Green Belt or Black Belt, Lean Certification, Certified Professional in Talent Development (CPTD), startup operations experience
Technologies
Microsoft Office Suite, reporting tools
Responsibilities
Develop and execute comprehensive learning strategies and onboarding programs; Lead and develop a distributed Quality organization across multiple sites; Conduct regular quality audits and analyze performance metrics; Drive continuous improvement initiatives for accuracy and inventory integrity; Partner with site leadership to reduce defects and improve operational performance; Manage hiring, performance, and career development for direct reports
Seniority
Senior, hands-on IC with leadership responsibilities