Senior Manager, Customer Education
Core
Lead the strategy, development, and delivery of customer education programs and resources to help B2B real estate technology customers adopt products and achieve long-term value.
Role type
Senior Manager, Customer Education (via careerplan.io/jobs/8119927-senior-manager-customer-education-at-qualia)
Builds
Qualia University, Knowledge Base, customer-facing educational content, one-to-many programming, and one-to-one instructor-led training
Domain
B2B SaaS / Real Estate Technology
Required skills
People leadership, customer education strategy, content and knowledge management, operational rigor, program and project management, analytical orientation, cross-functional partnership
Preferred skills
Paid customer training commercialization, AI-enabled content development, regulated vertical SaaS experience
Technologies
LMS, customer academy, knowledge base
Responsibilities
Lead a multidisciplinary team for customer content, knowledge management, digital education, and instructor-led training; Own the vision, strategy, roadmap, and operating model for customer education including AI integration; Own the growth and P&L of the paid training program; Create a cohesive education ecosystem connecting self-service, digital, and live learning channels; Oversee development of courses, learning paths, certifications, and knowledge articles; Establish standards and operating processes for quality assurance and content governance; Define and measure program success; Build cross-functional partnerships with Sales, Product, Marketing, and Customer Success.
Seniority
Senior, hands-on IC with people leadership