Product Training & Support Analyst - Pharmacy Software
Core
First-line technical support and product training for pharmacy Dose Administration Aid (DAA) software and semi-automation solutions.
Role type
Product Training & Support Analyst
Builds
myPak Solutions DAA medication management platform and semi-automation solutions
Domain
Healthcare / Pharmacy / Medication Compliance
Deliverable
client delivery
Required skills
First-line technical support, remote software installation, troubleshooting, user training, documentation creation, consumables order processing, SQL Server, Windows, cloud support
Preferred skills
Healthcare/pharmacy environment support, C#, MongoDB, pharmacy automation systems, aged care EMM platforms
Responsibilities
Resolve software and automation issues via phone and email, remotely install and update software, deliver onboarding and ongoing product training, maintain support documentation and knowledge base, process consumables orders and review usage.
Seniority
Mid-level, hands-on IC
