Online Fashion Assistant - FTC
Core
Temporary online fashion assistant supporting high-volume customer service inquiries and order management during the festive season.
Role type
Customer service representative (temporary)
Builds
Customer support interactions and order fulfillment processes
Domain
E-commerce / Fashion retail
Deliverable
dashboards & analysis
Required skills
Verbal and written English, phone handling, computer navigation, problem-solving, customer service experience
Preferred skills
Typing proficiency, logical judgment, emotional resilience, adaptability, tech-savviness
Responsibilities
Address customer inquiries via phone, email, and live chat; resolve issues and process exchanges/returns; document interactions; collaborate to reduce response times
Seniority
Junior, temporary