IT Support Associate
Core
Junior IT Support Technician providing helpdesk support, desktop management, and troubleshooting for a global team in a Windows/MAC environment.
Role type
Junior IT Support Technician
Builds
Desktop systems, user accounts, and IT infrastructure for Guidepoint's Shanghai office and global users
Domain
Corporate IT Support / Managed Services
Deliverable
client delivery
Required skills
Windows OS, networking (LAN/WAN/TCP/IP/DNS/AD), security (antivirus/malware/spam filtering), hardware troubleshooting, ticketing systems, Microsoft Office Suite, remote support, mobile device management
Preferred skills
Mac/Linux, Azure, Intune, O365 Admin Portal, Exchange Online, data recovery tools, QuickBooks
Technologies
ManageEngine, ServiceNow, Jira, Azure, Intune, O365, Exchange Online, Dell, Teams
Responsibilities
Triage hardware/software and network issues, set up/configure desktops and users, manage printers and AV devices, provide remote support to global users, maintain inventory and knowledge base, monitor support calls/alerts off-hours
Seniority
Junior, hands-on IC