Sr. Business Systems Analyst
Core
Strategic liaison between IT and business, designing and optimizing Professional Services Automation (PSA) solutions to empower Services and Education organizations.
Role type
Senior Business Systems Analyst (Salesforce PSA)
Builds
Scalable PSA workflows for quoting, selling, delivering, and managing services
Domain
SaaS / Professional Services Automation
Deliverable
product features
Required skills
Salesforce platform expertise, Certinia (FinancialForce) PSA functional knowledge, requirements gathering, process optimization, system documentation, functional testing, integration design, stakeholder management
Preferred skills
Salesforce Admin/Business Analyst certification, Certinia Implementation Consultant/System Admin certification, CPQ/Quote-to-Cash knowledge, ERP integration experience
Technologies
Salesforce, Certinia (FinancialForce), NetSuite, CPQ
Responsibilities
Translate complex business needs into functional requirements; design and maintain PSA processes and architecture; execute functional testing and validate software quality; develop system documentation and enablement materials; identify opportunities for process automation and efficiency; partner with cross-functional teams on IT projects
Seniority
Senior, hands-on IC
