Sr. AI Growth Strategist
Core
Partner with strategic enterprise customers to ensure successful operational adoption of AI-driven observability platforms, driving measurable business outcomes and value realization.
Role type
Senior IC AI Growth Strategist (Customer Success/Consulting)
Builds
Customer adoption journeys, AI Success Plans, and cross-functional value realization strategies for enterprise clients.
Domain
Enterprise SaaS, AI/ML, IT Observability, Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, executive stakeholder engagement, AI/ML technical aptitude, ROI measurement, cross-functional leadership, consultative selling, adoption planning, risk management
Preferred skills
Autonomous IT maturity guidance, playbook development, mentorship, voice of customer advocacy
Technologies
AI-driven observability platforms, APIs, automation, cloud environments, enterprise operational workflows
Responsibilities
Own success of a portfolio of strategic and complex enterprise customers; Drive successful operational adoption following deployments; Develop and execute AI Success Plans aligned with business objectives; Guide customers from implementation through adoption and expansion readiness; Monitor customer health, adoption, and operational outcomes; Conduct Executive Business Reviews demonstrating ROI; Build trusted relationships with senior stakeholders; Identify and prioritize high-impact AI use cases; Capture success stories and advocacy opportunities; Mentor team members and contribute to methodologies.
Seniority
Senior, hands-on IC with mentorship responsibilities