Team Manager, Chargebacks & Payment Disputes
Core
Lead and develop Payoneer's global Chargebacks & Payment Disputes team, managing payment reversals, disputes, and recovery across card payments, ACH debit, and other payment methods.
Role type
Senior operational team manager (payments/fintech)
Builds
Global chargeback and dispute management processes and team performance
Domain
Fintech, global payments, risk management
Required skills
Team leadership across multiple time zones, chargeback/dispute management, process improvement, stakeholder management, data analysis, operational reporting, advanced Excel
Preferred skills
Fintech/payments domain expertise, risk management, fraud management
Technologies
Excel
Responsibilities
Lead and develop a global team across three hubs, oversee team capacity and service delivery, maintain dispute management processes and controls, manage relationships with banks and payment providers, partner with Risk and Compliance on investigations, drive process improvement and automation initiatives, own team performance metrics
Seniority
Senior, hands-on IC with team leadership
