Service Integration and Management Specialist - 10 month contract
Core
Define operational accountability frameworks, governance, and multi-vendor coordination for a complex technology and service transformation program.
Role type
Senior Service Integration and Management Specialist
Builds
Multi-vendor operating model and service delivery framework
Domain
Public sector IT / Service Management
Required skills
Service Integration and Management (SIAM), multi-vendor governance, KPI and SLA definition, vendor performance measurement, RFT development, tender evaluation
Preferred skills
Experience in mobile carrier environments, PSMB program experience
Technologies
Service management tooling
Responsibilities
Define Service Integrator and Managed Service Provider functions, develop multi-vendor governance requirements, define accountability models with KPIs and SLAs, develop cross-vendor reporting requirements, define service management tooling integration, support service delivery model development, participate in RFT evaluation
Seniority
Senior, hands-on IC