Manager, Technical Services
Core
Leading a team of MongoDB Cloud Support Engineers to diagnose performance issues, advise on data architecture for high availability, and drive customer success for the Atlas cloud platform.
Role type
Manager, Technical Services (Team Lead)
Builds
MongoDB Atlas cloud service and customer support operations
Domain
Cloud Data Platforms / NoSQL Databases
Deliverable
client delivery
Required skills
People management, team leadership, technical troubleshooting, customer advocacy, stakeholder management, strategic planning, performance management, hiring, cross-functional collaboration
Preferred skills
AWS or major cloud provider knowledge, SaaS experience, NoSQL/distributed systems expertise, KPI dashboard development (Tableau)
Responsibilities
Diagnose and resolve performance-related issues for customers; Advise on data design and architecture for global distribution and replication; Collaborate with peer teams for seamless regional handovers; Contribute to knowledge bases to increase case deflection; Manage named accounts to understand customer environments and drive expansion; Lead and mentor a team of support engineers.
Seniority
Manager, hands-on leadership
