Technical Support Engineer 2, Premier - Sao Paulo
Core
Premier Support Engineer providing technical support, troubleshooting, and education for Datadog's Premier customers via asynchronous channels and relationship-building calls.
Role type
Senior IC technical support engineer (SaaS)
Builds
Customer success and retention for enterprise clients
Domain
Observability, monitoring, and security for AI-era infrastructure
Deliverable
client delivery
Required skills
multi-channel technical support, Linux, programming basics, infrastructure and monitoring solutions knowledge, product configuration troubleshooting, internal documentation creation, client-centric problem solving
Preferred skills
experience with 700+ integrations, Premium/Enterprise support background
Technologies
Linux, Datadog platform, 700+ integrations
Responsibilities
Respond to technical client requests via email, chat, and video call; develop relationships with end users at Premier Customers; participate in routine health check meetings; reproduce product and configuration issues; build internal documentation and knowledge base articles; drive product and engineering conversations based on customer needs
Seniority
Mid-level, hands-on IC
