Graduate Technical Account Management - Austin, TX
Core
Graduate Technical Account Management role focused on customer onboarding, stakeholder relationship building, and driving growth for online retail brands using marketing measurement technology.
Role type
Graduate Customer Success Coordinator
Builds
Customer success operations, onboarding processes, and growth strategies for Fospha's marketing measurement platform
Domain
Marketing analytics / Online retail / SaaS
Deliverable
product features
Required skills
Account management, customer onboarding, stakeholder relationship building, data analysis, Excel proficiency, forecasting, upsell identification
Preferred skills
Gen AI utilization, analytical mindset, problem-solving
Technologies
Fospha platform, Gen AI hub
Responsibilities
Project manage customer onboarding, deliver training sessions to customers, forecast and track key account metrics, identify upsell opportunities, track customer health scores and create mitigation plans, prepare and deliver insight meetings highlighting marketing performance
Seniority
Graduate, early-career
