Solutions Engineer
Core
Technical specialist supporting New Business and Account Management teams to help customers understand the practical value of Trustpilot's platform.
Role type
Solutions Engineer (Sales Engineering)
Builds
Standard solutions, tailored demos, and Proof-of-Concepts for customer integration
Domain
SaaS / Customer Review Platform / Web Technologies
Deliverable
product features
Required skills
Web technologies (APIs, JavaScript), SaaS integration methods, technical discovery, solution configuration, pilot program management, cross-functional collaboration, technical documentation
Preferred skills
Experience in technical customer-facing roles (Sales Engineering, Technical Support, Implementation), ability to explain technical features to non-technical stakeholders, managing multiple active sales opportunities
Technologies
APIs, JavaScript, SaaS integration methods
Responsibilities
Support Account Executives in uncovering customer needs and existing system environments; Deliver tailored demos and presentations articulating platform value and ROI; Configure and present standard solutions addressing customer pain points; Manage pilot programs to validate functional requirements and technical impact; Act as a trusted advisor throughout the sales cycle answering technical questions; Work closely with Product, Engineering, and Implementation teams; Maintain accurate documentation for proposed solutions and integration requirements
Seniority
Individual Contributor