[Rocket Now] Regional Merchant Operations Manager
Core
Define operational bottlenecks, design scalable frameworks, and drive regional strategic initiatives for a food delivery service to optimize merchant fulfillment and GMV expansion.
Role type
Senior Regional Merchant Operations Manager
Builds
Food delivery platform operations and merchant growth strategies
Domain
Food Delivery / Quick-Commerce / F&B Retail
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Operational problem-solving, data-driven workflow improvement, kitchen workflow advisory, live incident management, root-cause analysis, merchant onboarding strategy, revenue optimization, team leadership, SOP architecture
Preferred skills
Advanced analytical mindset, BI tools proficiency, restaurant POS integration knowledge, last-mile delivery dynamics, management consulting background
Technologies
Salesforce, Tableau, SQL
Responsibilities
Diagnose and elevate operational metrics through data-driven improvements; Consult with restaurant partners on packaging, dispatch workflows, and POS integrations; Act as primary escalation point for critical live-order failures; Design systemic solutions for operational inefficiencies; Streamline merchant onboarding to accelerate time-to-first-order; Analyze sales data to execute menu, pricing, and promotional optimizations; Lead and mentor a team of operations managers; Establish and refine regional Standard Operating Procedures (SOPs)
Seniority
Senior, hands-on IC with team leadership