Sr. Manager, Merchant Launch
Core
Design, execute, and oversee the operational launch of new ecommerce merchants and service offerings across fulfillment centers.
Role type
Senior Manager, Launch Operations
Builds
New merchant onboarding workflows and fulfillment service offerings
Domain
E-commerce fulfillment and logistics
Required skills
Supply chain management, inventory management, process optimization, leadership, data analysis, ERP/WMS proficiency, lean principles
Preferred skills
Wholesale/B2B fulfillment experience, Lean certification
Technologies
Asana, Slack, Salesforce, Google Workspace, MS Excel, Google Sheets, Metabase, Tableau
Responsibilities
Analyze merchant attributes and SKU profiles to determine solutions; coordinate cross-functional teams for launch execution; engage with prospective merchants on operational requirements; define and track launch metrics; develop and implement new service offerings; train operations teams on new solutions; provide on-site support and mentor team members.
Seniority
Senior, hands-on IC with leadership responsibilities
