Senior IT Engineer
Core
Provide comprehensive IT support, manage global infrastructure, and administer SaaS platforms for a worldwide workforce including VIPs and C-suite executives.
Role type
Senior IT Operations Engineer (Infrastructure & Support)
Builds
Global employee hardware/software provisioning, office network infrastructure, and SaaS platform administration
Domain
Enterprise IT Operations / Global Remote Workforce Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT support, systems engineering, security best practices, TCP/IP networking, Meraki networking, macOS administration, Google Workspace administration, MDM administration, AV systems support, vendor management, office moves management, VIP support
Preferred skills
Microsoft 365, Adobe, DocuSign, Rippling MDM, Verizon ISP engagement, AI tools support (Claude, ChatGPT)
Technologies
Meraki, Apple Business Manager, Jamf, Rippling, Slack, Jira, Notion, 1Password, Google Workspace, Microsoft 365, Adobe, DocuSign, Logitech, Owl, Google Meet, Zoom, Claude, ChatGPT, Gemini
Responsibilities
Provide white-glove IT support to all employees including C-suite; maintain and provision global employee hardware/software; manage office LANs, Wi-Fi, and video conferencing systems; administer core SaaS platforms; support onboarding, offboarding, and re-provisioning; manage laptop logistics globally; support office builds, fits-outs, and moves; handle vendor and ISP engagement.
Seniority
Senior, hands-on IC
