Project Manager
Core
Lead infrastructure monitoring, observability, and digital operations projects for customers, ensuring efficient delivery and measurable business outcomes.
Role type
Senior IC Project Manager (Professional Services)
Builds
Customer-facing implementation projects for LogicMonitor's AI-first hybrid observability platform
Domain
IT Infrastructure Management / Observability / SaaS
Required skills
Project management, stakeholder management, risk management, resource coordination, project planning, communication
Preferred skills
AI/AIOps concepts, LogicMonitor Edwin AI familiarity, PMP/CAPM/CSM certification
Technologies
Asana, Mavenlink, Confluence, Slack, Zoom
Responsibilities
Manage customer-facing implementation projects from kickoff to completion, track progress across multiple projects, serve as day-to-day point of contact for customers, collaborate with Customer Success Managers and Solutions Engineers, develop and maintain detailed project plans, facilitate regular status meetings, document project artifacts, identify and mitigate risks, foster productive customer relationships, provide structured recommendations, contribute to continuous improvement initiatives, participate in onboarding and knowledge-sharing activities
Seniority
Mid-level, hands-on IC
