Implementation Consultant
Core
Lead the implementation of Talkwalker and Hootsuite's Enterprise product and service offerings for customers with complex needs, driving successful adoption and accelerating time to first value.
Role type
Senior Implementation Consultant (Enterprise SaaS)
Builds
Enterprise social media management solutions (Talkwalker and Hootsuite)
Domain
Social Media Management / SaaS
Deliverable
client delivery
Required skills
Enterprise project implementation, project management, requirement translation, process management, problem solving, stakeholder management, adoption strategy
Preferred skills
Pre-sales relationship building, cross-functional collaboration, industry trend analysis, agile adaptation
Technologies
Talkwalker, Hootsuite
Responsibilities
Manage project activities including scoping, requirements documentation, project planning, and resource assignment; Develop trusted relationships with customers throughout the project lifecycle; Partner with customers to identify business goals and align products with desired outcomes; Define and communicate project risks with a solutions-oriented approach; Establish relationships during pre-sales and post-sale phases; Drive adoption rates of 70% or more.
Seniority
Senior, hands-on IC