Health Care Communicator - (Remote)
Core
Represent clients across inbound and outbound communications for global healthcare organizations, including pre-screening volunteers, triaging inquiries, documenting complaints, and providing medical information.
Role type
Healthcare Communicator (Medical Information & Contact Centre)
Builds
Patient support programs, medical information services, and clinical trial volunteer screening
Domain
Healthcare / Pharmaceutical / Medical Devices
Deliverable
client delivery
Required skills
Verbal and written English communication, Microsoft Office proficiency, Data entry, Telephone etiquette, Regulatory compliance documentation
Preferred skills
U.S. FDA regulations knowledge, U.S. healthcare systems knowledge, Pharmacovigilance knowledge, Medical Information experience, Patient Support Programs experience, Healthcare call center experience
Responsibilities
Pre-screen potential volunteers for clinical trials; Triage inquiries to appropriate personnel; Document product quality complaints; Provide medical information for pharmaceutical and medical device products; Deliver first-level technical support; Enroll participants in educational programs; Collect demographic and disposition information
Seniority
Individual Contributor