Assistant General Manager (AUS)
Core
Lead daily operations of a CLEAR airport location, managing security, customer service, and sales for a team of Ambassadors and Managers.
Role type
Senior operations manager (airport retail/security)
Builds
Frictionless identity verification experiences for travelers
Domain
Travel security / Airport operations
Deliverable
Product features (operational execution)
Required skills
Team leadership, performance management, stakeholder relations, labor management, KPI tracking, regulatory compliance
Preferred skills
Experience in high-volume customer-facing environments (retail, hospitality), mentoring, multi-priority management
Technologies
CLEAR identity platform
Responsibilities
Oversee hourly and salaried team members; manage hiring, development, and performance reviews; build relationships with TSA, airlines, and airport partners; manage labor, payroll, and scheduling; achieve KPIs and metrics; spend 80% of time on the floor in a customer-facing environment.
Seniority
Senior, hands-on IC
