Junior Desktop Support Analyst
Core
Provide 24x5 on-site and remote technical support for a global community of 2,000+ users in a Windows virtual desktop environment.
Role type
Junior Desktop Support Analyst
Builds
Maintains operational stability for workstation applications, Active Directory, and hardware for a global user base.
Domain
IT Support / Enterprise IT Operations
Deliverable
client delivery
Required skills
Windows 11 support, Microsoft Office 365, Azure, SharePoint, Active Directory, Remote Access solutions, desktop hardware troubleshooting, incident management, service request management, knowledge base development, hardware inventory management, equipment procurement
Preferred skills
PowerShell scripting, Python scripting, software packaging and deployment, small-medium project management
Technologies
Windows 11, Office 365, Azure, SharePoint, Active Directory
Responsibilities
Deliver 24x5 on-site and remote support; Participate in rotational on-call schedules; Manage service requests and incidents within SLAs; Provide first- and second-level support by triaging and resolving issues; Collaborate with L2/L3 teams and vendors; Provide end-to-end hardware support including inventory and procurement; Develop and maintain knowledge base articles and runbooks; Ensure effective execution of Incident Management processes; Provide project support to senior team members
Seniority
Junior, hands-on IC
