Guest Service Agent
Core
Front desk agent responsible for guest check-in, check-out, reservations, and account management to deliver exceptional hospitality.
Role type
Guest Service Agent
Builds
Guest experiences and hotel operations
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
Guest account management, Reservation handling, Multi-tasking, Team collaboration, Product knowledge, Local area knowledge
Preferred skills
Innovative customer service approach, Ability to work varied shifts
Responsibilities
Handle guest check-ins and check-outs, Manage guest accounts and reservations, Promote hotel amenities and services, Share local neighborhood recommendations, Collaborate with colleagues to ensure cohesive service
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