Sr Salesforce Developer
Core
Develop and maintain Salesforce platform capabilities for Disney's Direct-to-Consumer streaming services, focusing on customer service technology, self-service portals, and high-volume help site interactions.
Role type
Senior Salesforce Developer (IC)
Builds
Customer service technology, Salesforce architecture, and self-service/assisted service solutions for Disney DTC viewers.
Domain
Streaming media / Direct-to-Consumer / Customer Experience
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Apex, SOQL, SOSL, LWC, RESTful APIs, Service Cloud, Experience Cloud, Lightning Flows, Salesforce APIs, MuleSoft, CI/CD, Agile (Scrum/Kanban), Test Automation
Preferred skills
Salesforce GenAI tools (Agentforce), Copado, NICE CXOne Platform, Streaming media industry experience
Technologies
Salesforce, MuleSoft, Apex, LWC, Aura, Service Cloud, Experience Cloud, Copado
Responsibilities
Design and develop high-quality Salesforce solutions supporting 20M+ monthly visits; partner with stakeholders to coordinate initiatives; conduct technical reviews and reduce technical debt; troubleshoot complex Salesforce issues; prototype emerging technologies; document technical decisions.
Seniority
Senior, hands-on IC