Customer Advocacy Lead, Europe
Core
Lead customer advocacy initiatives, build merchant communities, and shape industry standards in the payments ecosystem.
Role type
Senior Customer Advocacy Lead (Strategy & Community)
Builds
Customer Advisory Boards, executive engagement programs, merchant communities, and thought leadership content.
Domain
Fintech / Payments / B2B SaaS
Deliverable
product features | dashboards & analysis | client delivery
Required skills
Customer advocacy, community building, executive stakeholder engagement, product strategy influence, payments ecosystem knowledge, industry forum representation, cross-functional leadership, storytelling, public speaking.
Preferred skills
Experience in B2B SaaS, fintech, risk, or payments; track record scaling advocacy programs.
Technologies
None stated
Responsibilities
Design and steward Customer Advisory Boards for strategic merchants; build and scale merchant communities; influence external stakeholders including card networks and regulators; develop and publish thought leadership content; lead conference speaking strategy; integrate customer perspectives into product innovation.
Seniority
Senior, hands-on IC with strategic influence
