Senior Customer Success Manager
Core
Senior advisor for Enterprise (G2000) MongoDB accounts, driving retention, revenue realization, and strategic alignment between customers and cross-functional resources.
Role type
Senior Customer Success Manager (Enterprise Accounts)
Builds
Customer success strategies, retention plans, and revenue growth for high-value data platform deployments.
Domain
Enterprise Software / Database Technology (MongoDB)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Technical customer success, account strategy, stakeholder management, technical environment navigation, forecasting, team mentoring
Preferred skills
AI fluency, consumption-based product experience, solutions architecture background
Technologies
MongoDB, MongoDB Atlas, AWS, Google Cloud, Microsoft Azure
Responsibilities
Proactively identify and mitigate technical risks in complex accounts; conduct comprehensive business reviews for Enterprise accounts; drive cross-functional account strategy and ownership of customer maturity; track and report progress against key business outcomes; amplify customer voice to influence product roadmap; support team growth through coaching and hiring participation
Seniority
Senior, hands-on IC with mentorship responsibilities
