Senior Customer Success Manager
Core
Strategic advisor and account leader for MongoDB's enterprise customers, driving retention, growth, and product adoption through technical guidance and executive relationship management.
Role type
Senior Customer Success Manager (Strategic Account)
Builds
Customer success programs, account plans, and product feedback loops for enterprise clients.
Domain
Database technology, Cloud infrastructure, SaaS
Deliverable
Production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, Executive relationship management, Technical aptitude (databases/cloud), Business acumen, Process innovation, Cross-functional leadership
Preferred skills
Prior exposure to database, cloud, and infrastructure technology
Technologies
MongoDB Atlas, Gainsight, Salesforce.com
Responsibilities
Act as strategic advisor on MongoDB best practices and technology strategy; De-escalate and resolve critical customer issues; Build and execute long-term account plans; Lead in-person executive business reviews with C-suite; Forecast churn and growth; Mentor and onboard new team members.
Seniority
Senior, hands-on IC with leadership responsibilities
