Operations Analyst, Demand Operations & Service Quality
Core
Design metrics and dashboards, analyze rider pain points, and drive conversion/retention for Waymo's autonomous ride-hail service.
Role type
Senior IC Operations Analyst (Demand & Service Quality)
Builds
Operational dashboards, data-driven business cases, and reporting frameworks for autonomous fleet operations.
Domain
Autonomous driving / Mobility technology
Deliverable
dashboards & analysis
Required skills
SQL, Excel, Google Sheets, data visualization, quantitative analysis, analytical modeling, business case development, stakeholder communication
Preferred skills
Python, R, statistical programming, ad hoc dashboard creation, operational improvement projects
Technologies
SQL, Excel, Google Sheets, AI tools
Responsibilities
Lead analytical reporting cadences and diagnose operational issues; Design and develop metrics & dashboards for self-service; Investigate escalated metrics and identify improvement opportunities; Partner with cross-functional teams to align on data opportunities; Upskill local operations managers in data analysis; Communicate business results to leadership.
Seniority
Senior, hands-on IC
