Head of Central Operations
Core
Build and lead the operational systems, workflows, and teams powering driver growth, onboarding, launch operations, driver support, vehicle operations, insurance & claims, and fleet readiness across all markets for an autonomous and non-autonomous rideshare fleet.
Role type
Head of Central Operations (Strategic Operator)
Builds
Scalable operational infrastructure, automation workflows, and AI-integrated systems for a rideshare logistics platform.
Domain
Logistics / Rideshare / Autonomous Vehicle Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Operational system design, process design, team leadership, automation strategy, AI tooling implementation, cross-functional partnership, data-driven decision making, market expansion planning, incident management, fleet lifecycle management
Preferred skills
Experience in fast-paced scaling environments, deep interest in operational leverage, comfort with ambiguity, analytical mindset
Technologies
AI tools, operational dashboards, reporting systems
Responsibilities
Own and scale Central Operations across all markets; Build systems and processes that support rapid operational growth; Oversee driver acquisition operations and onboarding workflows; Oversee safety operations, claims processes, and insurance coordination; Oversee vehicle infleeting, registrations, renewals, and operational readiness; Develop repeatable launch playbooks for new markets; Identify and automate manual operational workflows across Central Operations; Manage and develop a small high-performing team
Seniority
Senior, hands-on IC with strategic scope