Driver Operations Manager
Core
Analyze driver performance data to identify gaps and translate insights into actionable coaching for field operations teams.
Role type
Market Operations Manager (Rideshare)
Builds
Driver performance dashboards and reporting systems for a rideshare fleet
Domain
Rideshare logistics and fleet operations
Deliverable
dashboards & analysis
Required skills
Driver performance metrics analysis, data visualization, root cause analysis, data-to-action translation, operational problem solving, stakeholder management
Preferred skills
Rideshare platform experience (Uber, Lyft), fleet operations background
Technologies
Dashboards, reporting tools
Responsibilities
Own driver-level performance metrics (utilization, trip quality, acceptance rates), build and maintain performance dashboards, translate data insights into coaching frameworks for Ops Coordinators, monitor execution quality of performance initiatives, support on-the-ground operational issues
Seniority
Mid-level, hands-on IC