Associate Manager, Merchant Strategy & Operations
Core
Lead merchant support strategy and execution to drive merchant satisfaction, retention, and loyalty on the DoorDash platform.
Role type
Associate Manager, Merchant Strategy & Operations
Builds
Scalable, tech-first support experiences and go-to-market initiatives for merchants
Domain
Food delivery / SaaS / B2B operations
Deliverable
product features
Required skills
Strategic planning, data-driven decision-making, cross-functional leadership, project management, analytical thinking, SQL proficiency, AI tool adoption
Preferred skills
First principles problem solving, experience in consulting/strategy/operations/tech
Technologies
SQL, AI tools
Responsibilities
Build strategy for helping merchants succeed post-onboarding, execute go-to-market initiatives for new merchant programs, collaborate cross-functionally with product, operations, marketing, sales, finance, and analytics teams
Seniority
Mid-level Manager, hands-on IC