Customer Experience Consultant
Core
Customer Experience Consultant responsible for onboarding clients, managing fleet solutions, and driving long-term profitable relationships in the transportation logistics sector.
Role type
Senior Customer Experience Consultant (Fleet & IoT Solutions)
Builds
Fleet monitoring solutions, IoT platforms, and strategic advisory services for transportation companies
Domain
Transportation logistics, IoT, fleet management
Required skills
Client onboarding, fleet management consulting, Power BI implementation, project management, data analysis, negotiation, CRM management, strategic planning
Preferred skills
Net Promoter Score (NPS) certification, Business Analysis certification, English or Spanish (Intermediate)
Technologies
Power BI, CRM platforms, Project Builder, SAV, Google Apps, Office Suite
Responsibilities
Execute client onboarding processes and position as a trusted consultant; Manage fleet solution parametrization and vehicle data validation; Implement Power BI dashboards for ROI reporting; Lead cross-functional projects to ensure onboarding timelines; Analyze performance indicators to support decision-making; Negotiate long-term profitable client relationships.
Seniority
Senior, hands-on IC
