Technical Support Engineer - Windows and Identity Security
Core
Provide responsive, high-quality technical assistance to enterprise and public sector customers by investigating and resolving technical issues across Windows, Identity, networking, and security environments.
Role type
Senior IC Technical Support Engineer (Endpoint & Identity Security)
Builds
Customer trust and resolution for SentinelOne AI-native security platform
Domain
Cybersecurity, Endpoint Security, Identity Security, Windows Ecosystem
Deliverable
client delivery
Required skills
Troubleshooting complex technical issues, Windows environment management, Identity security concepts, Networking fundamentals, Crash dump analysis, Technical documentation, Customer communication, Scripting (PowerShell/Python/Bash), Endpoint security product knowledge
Preferred skills
macOS/Linux administration, Cloud platforms/SaaS experience, Cybersecurity certifications, Experience with endpoint or server environments
Technologies
SentinelOne platform, Windows, PowerShell, Python, Bash, Cloud platforms
Responsibilities
Troubleshoot deep technical issues across SentinelOne products and supported operating environments, Own customer cases from initial investigation through resolution or escalation, Gather technical information and logs to diagnose issues effectively, Document troubleshooting activity and customer interactions, Collaborate with specialized support engineers on complex problems, Identify recurring issues and contribute to knowledge articles and guides
Seniority
Mid-Senior, hands-on IC
