Member Support Representative II - Verifications
On-site
Core
Conduct inbound video verification calls to verify member identities and assist with account recovery.
Role type
Member Support Representative (Verifications)
Builds
Secure digital identity verification for consumers across federal, state, and healthcare organizations
Domain
Identity verification / Customer Support
Deliverable
client delivery
Required skills
Video conferencing, documentation validation, conflict de-escalation, ticketing systems, Google Suite
Responsibilities
Conduct inbound video verification calls, verify member identities by validating documentation, address member inquiries, assist with account recovery, adhere to Quality Assurance programs, collaborate with team leads to enhance processes
