Senior Backend Platform Developer, Contact Center Systems
Core
Designing and building modern serverless backend services, APIs, and AI-enabled workflows for Navan's contact center systems to support customer and agent experiences.
Role type
Senior IC backend platform developer (serverless/AI)
Builds
Production-grade Node.js services, secure integrations, observability pipelines, and migration tooling for contact center platforms
Domain
Contact center systems, telephony, cloud infrastructure
Deliverable
production ML models | product features | infrastructure
Required skills
Node.js, TypeScript, serverless architecture, API design, system architecture, asynchronous systems, observability, AI coding assistants, CI/CD, legacy system migration
Preferred skills
Contact center domain knowledge, telephony platforms (Genesys, Twilio, Five9, NICE, Zoom, Avaya), routing/queues/IVR/SIP, Snowflake SQL, Infrastructure as Code (Terraform, CloudFormation, AWS SAM)
Technologies
Node.js, TypeScript, AWS Lambda, API Gateway, OpenSearch, CloudWatch, Kibana, Snowflake, GitHub Actions, Terraform, CloudFormation, AWS SAM
Responsibilities
Build production-grade Node.js services on AWS Lambda and API Gateway; Secure APIs and integrations across internal and third-party systems; Develop technical patterns and reusable services for the contact center roadmap; Implement observability pipelines using OpenSearch, CloudWatch, Kibana, and Snowflake; Create automation and AI-enabled workflows for routing and agent support; Build migration tooling to move legacy telephony workflows to modern platforms
Seniority
Senior, hands-on IC
