Senior Software Engineer ll – Platform & AI, Customer Experience
Core
Building the foundational AI infrastructure and backend platform powering customer experience products, including agentic workflows and LLM integrations.
Role type
Senior IC backend engineer (AI infrastructure & platform)
Builds
Shared AI platform (agentic workflows, LLM integrations, observability, guardrails) and core data foundations for the CX Product Offering group.
Domain
Fintech / Fraud prevention / AI infrastructure
Deliverable
production ML models | product features | infrastructure
Required skills
Node.js, TypeScript, distributed systems, event-driven architectures, cloud-native environments, system design, data pipeline design
Preferred skills
LangChain, LangGraph, LangFuse, AWS Bedrock, AI evaluation frameworks, MCP, React, Next.js, Python
Technologies
AWS, Kafka, Redis, Elasticsearch, MySQL, Snowflake, LangChain, LangGraph, LangFuse, AWS Bedrock, MCP, React, Next.js
Responsibilities
Design and evolve the shared AI platform; lead end-to-end development of AI-driven capabilities; set technical direction for CX backend services; design resilient data-access patterns; mentor engineers on backend craft and system design; collaborate cross-functionally to scope solutions.
Seniority
Senior, hands-on IC
