Premium Services Manager
Core
Deliver premium, high-touch operational experience to a portfolio of strategic fintech partners, ensuring reliability and reducing friction in real-time payment flows.
Role type
Senior IC customer success operations manager (payments)
Builds
Real-time payment corridors and transaction flows for high-value partners
Domain
Fintech / Global Payments
Required skills
API-driven platform management, transaction lifecycle expertise, complex incident resolution, cross-functional stakeholder management, data analysis for root cause identification, proactive monitoring
Preferred skills
Payments operations background, technical account management experience, API usage advisory
Technologies
Payment APIs, transaction monitoring systems, compliance platforms
Responsibilities
Monitor transaction flows and corridor performance in real time to detect anomalies; Own end-to-end resolution of critical incidents and escalations; Act as primary operational point of contact for high-value partners; Guide partners on best practices for API usage and transaction flows; Analyze transaction data and QoS metrics to identify systemic issues; Define and track key operational and quality metrics for assigned partners
Seniority
Senior, hands-on IC