Senior Manager, Commercial Capabilities
Core
Hands-on leader managing and optimizing tools and platforms (CRM, Salesforce, custom tools) to support the US Commercial organization's sales effectiveness and technology roadmap.
Role type
Senior Manager, Commercial Technology & Systems
Builds
Commercial technology roadmap, Salesforce platform configurations, custom internal tools, AI use cases for commercial functions
Domain
Consumer Packaged Goods / Tobacco / Sales Operations / Enterprise Systems
Required skills
Salesforce administration and platform management, enterprise CRM/ERP/BI systems, process architecture and operations, cross-functional stakeholder management, team leadership, project delivery management, AI roadmap development
Preferred skills
Salesforce certification, software engineering background, MBA, API design and data modeling knowledge
Technologies
Salesforce, ERP (SAP, Oracle, NetSuite), Data Warehouses, Third-party analytics tools, AI/ML platforms
Responsibilities
Support and contribute to the Commercial Systems roadmap encompassing CRM and other technology systems; Manage ongoing development, configuration, and optimization of the Salesforce platform; Lead requirements gathering, solution design, user story development, and UAT for Salesforce workstreams; Lead and develop a small team of Salesforce administrators and systems analysts; Develop and maintain the AI roadmap for the Commercial function identifying high-value use cases; Partner with Commercial teams and functional partners to identify systems needs and maintain alignment on priorities
Seniority
Senior Manager, hands-on IC with team leadership
