Senior Training Manager
Core
Designing and implementing site-wide training programs and initiatives for Training Managers, Supervisors, Team Leaders, and Teammates to maximize campaign task mastery and personal development.
Role type
Senior Learning Experience Manager (Training Master)
Builds
Training curricula, evaluation systems, and development programs for customer experience operations teams.
Domain
Business Process Outsourcing (BPO) / Customer Experience (CX)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Curriculum design, training program implementation, stakeholder management, campaign strategy alignment, policy planning, testing tool development
Preferred skills
Experience in BPO training, ability to create engaging technical training, strategic planning for year-long calendars
Technologies
Learning management systems, testing tools, training documentation platforms
Responsibilities
Select and train Training Managers and Supervisors; pioneer campaign-specific training needs; create detailed training curricula and evaluation methods; maintain training materials for all levels; propose and publish annual training calendars; plan total training policies and new testing tools.
Seniority
Senior, hands-on IC