Chief Customer Officer
Core
Own the Customer P&L for retail and institutional members, driving growth in assets held, retention, and customer contribution through balance-sheet products and commercial strategy.
Role type
C-level Chief Customer Officer (CCO)
Builds
Customer P&L, balance-sheet products (deposits, lending, trading), and a unified customer organization
Domain
Digital banking, fintech, regulated financial services
Required skills
Customer P&L ownership, commercial strategy, growth marketing, product design, client coverage management, regulatory compliance (KYC/AML), financial modeling, stakeholder management, team leadership
Preferred skills
Experience in crypto-native environments, deep understanding of balance-sheet economics, ability to bridge regulated banking and crypto-native user needs
Technologies
Banking licenses, e-money regulations, KYC/AML systems, financial modeling tools
Responsibilities
Own the Customer P&L and member metrics (LTV:CAC, churn, AUM), lead roadmap for balance-sheet products, manage growth and retention strategies, design customer experience, build unified customer organization, align with risk and treasury teams
Seniority
C-level, strategic leadership