Technical Services Engineer, 1st Shift, EST hours
Core
Technical Services Engineer providing expert support, troubleshooting, and advisory for complex MongoDB database issues across the ecosystem.
Role type
Technical Services Engineer (Database Support)
Builds
Customer support solutions, diagnostic tools, and knowledge base for MongoDB products
Domain
Database technology, Cloud infrastructure, NoSQL
Deliverable
client delivery
Required skills
Linux performance tuning, Networking protocols, Storage engineering, Production database management, Coding/scripting, Holistic issue analysis, Rapid learning
Preferred skills
Large scale database management, Authentication systems, MongoDB usage, Git, Cloud services, Kubernetes
Responsibilities
Advise customers on complex MongoDB problems, Solve architecture and performance issues, Mentor new team members, Contribute to internal support tool development
Seniority
Individual Contributor