Account Manager, SMB
Core
Support and grow DoorDash's SMB restaurant partners by managing a book of ~75 merchants, driving revenue growth, product adoption, and retention through data-driven engagement.
Role type
Senior Account Manager (SMB)
Builds
Merchant revenue growth, platform product adoption (DashPass, Ads), and retention metrics
Domain
Food delivery / SMB restaurant operations
Deliverable
client delivery
Required skills
Outbound sales, account management, data analysis, CRM proficiency, complex spreadsheet management, pricing strategy, QBR delivery, churn reduction
Preferred skills
AI fluency, business operations experience, sales commission structures
Technologies
Salesforce, Google Sheets, Microsoft Excel
Responsibilities
Execute high-volume outbound dials and strategic calls to manage merchant portfolio; Establish KPIs and review performance against targets; Advise on pricing, promotions, and product adoption; Deliver quarterly business reviews (QBR); Reduce churn and support store expansions; Collaborate with internal growth teams on product pitches.
Seniority
Mid-Senior, hands-on IC
