Programs and Business Operations Lead
Core
Develop and execute strategies to grow Airbnb's Services & Membership programs by defining success levers, building operational frameworks, and partnering with product and marketing to drive user and business value.
Role type
Senior Programs and Business Operations Lead
Builds
New growth programs, operational frameworks, and data tools for Airbnb's Services & Membership team
Domain
Travel marketplace, membership programs, and supply/guest dynamics
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Strategic thinking, operational rigor, data analytics, cross-functional leadership, experiment design, growth strategy, incentive design, supply/demand dynamics, project management, stakeholder influence
Preferred skills
Background in loyalty programs, incentive programs, or merchandising
Technologies
SQL, Excel, Tableau
Responsibilities
Develop actionable business analysis and data-driven insights; partner with product and marketing to translate goals into program requirements; identify growth opportunities and design experiments; build tools to equip teams with data support; create materials to communicate strategy and performance; manage cross-functional workstreams across product, marketing, data science, finance, and partnerships
Seniority
Senior, hands-on IC with strategic scope