Senior Director, Collections Operations
Core
Lead end-to-end delinquency management and loss mitigation strategy for a financial services team.
Role type
Senior Director, Collections Operations
Builds
Repeatable, efficient collection processes and high-performing teams
Domain
Financial services / Collections / Loan servicing
Required skills
Financial services leadership, team building, strategic planning, compliance management, process optimization, complex problem resolution, executive reporting
Preferred skills
Lean Six Sigma Green Belt or Black Belt
Technologies
Microsoft Office (Excel, PowerPoint, Visio, Word)
Responsibilities
Maintain staff motivation and drive team engagement; Build and lead high-performing teams; Direct employee training and operational oversight; Oversee delinquency and loss prevention stages; Design and execute collection strategies; Lead continuous process improvement initiatives; Guide team through complex loan servicing issues; Serve as primary escalation point for complex problems; Prepare key executive reports
Seniority
Senior Director, strategic leadership & team scaling
